Troubleshooting Outlook

  Troubleshooting Outlook

• Email is important platform for personal and business

communications. Microsoft Outlook is most common and

preferred email client.

• As a user, if you fail to send or receive email, it becomes a

worst situation, since due to this you are virtually

disconnected or unproductive (in case if most of your work

is allocated on emails).

• This chapter helps you to, understand the common errors in

Outlook and Troubleshoot the errors that have occurred in

Outlook client.

Common errors in Outlook

• The first error is illustrated as “Object not found” error

message. This error is triggered when you trying to send an

email from Outlook.

• The possible causes and Solutions are,

Error Cause - Your Outlook profile is corrupt

Solution - Create a new Outlook profile. Add your email in

this profile. And try sending the email message again by using

the new Outlook profile created by you.

Error Cause - Automatic SMTP account settings are

incorrect

Solution - Manually configure your outgoing SMTP settings

in Outlook by removing your email account and adding it again.

• The possible causes and solutions are

„ Error Cause - Emails are being saved to wrong location

Solution - This error can occur if you are using Multiple

email accounts or Data files. To solve, Remove the Outlook

Data files from your Account settings (Open Control Panel >

Mail > Data File) and Change the folder location where the

emails are delivered.

„ Error Cause - Outlook does not have enough permission

Solution - This situation may happen if Operating System is

upgraded, to solve it, you should take ownership (Data file >

Properties > Security > Advanced > Change Owner) of the

data files. Note - Ownership is a feature of Microsoft NTFS

File System.

• The possible error cause and solution is,

„ Error Cause - Your Outgoing Mail server settings are

incorrect.

Solution - This can be rectified by editing your account

settings and change the SMTP and POP3/IMAP settings

also ensure the option “Log on to incoming server before

sending mail”, is marked.

„ Error Cause - Windows Certificate is Outdated

Solution - Use Windows Update and look for updates to the

Root Certificate List. Mark these updates and install the

certificates.

„ Error Cause - You are using a Self-Signed Certificate

Solution - By default, a self-signed certificate is added to

the Certificate Authorities (example Microsoft offers a Selfsigned certificate through Web services). You have to

remove the corresponding self-signed certificate and import

a new certificate from Trusted Authorities List.

„ Error Cause – The internet connection is slow,

Solution – Slow internet problem can be eliminated by

stopping downloads to speed-up internet connections,

Open Outlook Account settings to increase mail server

timeouts.

„ Error Cause – Incoming or outgoing emails are scanned by

Anti-virus programs or Firewall.

Solution – Add Outlook program in Allowed List or White

List of the firewall or Anti-virus.

„ Error Cause – Corrupt or Damaged Outlook Data files Solution – Use Outlook repair tools to repair the corrupted Data files. „ Error Cause – Corrupt User Profile Solution – Create a new Outlook user profile and resolve this error.

„ Error Cause – Corrupt Office Program or Antivirus conflict with Outlook Solution – Use Microsoft Setup disk to repair the Office Suite and to resolve the Antivirus issue, also add Outlook program to trusted or white list of the Antivirus. 

„ Error Cause - Improper Import or Export of Outlook File Solution - This error generally occurs when you perform incorrect import or export of Outlook Data File. This error can be eliminated by using an Outlook repair tool “ScanPST.exe”. „ Error Cause - Improper Outlook Folder Location. Solution - The default location for Outlook 2016 Data files is “C:\ Program Files(x86)\Microsoft Office\root\Office16”, Check if the Outlook Data file is placed in any alternate location, change to the default location. 

„ Error Cause - You are using an Older version of Outlook Solution - Upgrade to newer version of Microsoft Office Suite or perform custom install to upgrade Outlook only.

„ Error Cause - Software add-in to Outlook Solution - If you install some improper software and add them to the Outlook 2016, it may cause malfunction in operations of Outlook 2016, to check if the Outlook is functioning properly without Software add-in use the command “Outlook.exe\safe”, (this is also known as Outlook Safe Mode), if Outlook opens without any errors then, it is confirmed that newly added software was causing problems in Outlook .

„ Error Cause - ISP network error, this error means ISP (Internet Service Provider) is down and your machine is unable to connect to the Mail server. Solution - Check IP address (ping and traceroute) and speed of your internet connection (visit http://www.speedtest.net ) . 

„ Error Cause - Incorrectly configured Server Settings, corresponds that Outlook Account settings is either incorrectly configured or your corporate mail server’s public IP address is changed. Solution - contact E-mail (Messaging) Administrator of your company, collect information about Mail server IP address, DNS name and port numbers, and accordingly modify the settings in your Outlook client (Account Settings). 

„ Error Cause - Email server is incorrectly configured to relay emails on external domains Solution - The messaging administrator must configure SMTP relay for external domains. Once properly configured on Mail server, the Outlook users can send emails to external domains also. 

„ Error Cause - Number of recipients in a single message is exceeded. Solution - Maximum limit of recipients per message is 100. (as per Outlook 2013), once this number is exceeded the error messaged is flashed by the mail server. However the maximum recipients can be modified on Email Server by Messaging Administrators.

Outlook for iOS and Android 

• In Earlier days of mobile computing, mobile devices like iOS and Android were using Exchange based OWA (Outlook Web Access) Microsoft Web based solution.

 • Now, Microsoft’s launched Outlook app compatible for cross platform mobile applications for iOS and Android.

 • These Apps can be downloaded from AppStore and Google Play Store respectively. 

• These Apps supports email accounts compatible with Microsoft Exchange, Outlook.com, Yahoo Mail, Gmail and other email services. 

• This app also comes with Calendar feature, including attachment integration with cloud services like OneDrive, DropBox and GoogleDrive. 

• The image shows the Outlook app for Android and iPhone respectively.